Privacy Policy

1. Introduction

Rentrax ("we," "our," or "us") operates a vehicle rental management platform at rentraxs.vercel.app. We are committed to protecting your personal information in compliance with Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and its Implementing Rules and Regulations.

By using Rentrax, you consent to the practices described in this Privacy Policy.

2. Personal Information We Collect

Account and Business Information

• Full name and business name
• Email address and password (encrypted)
• Phone number and WhatsApp number
• Business address and location

Customer Data You Enter

• Customer full names and contact details
• Driver's license numbers and ID photos
• Booking history and payment records
• Vehicle rental agreements and contracts

Technical Data

• IP addresses (used for rate limiting and security)
• Browser and device information via Sentry error monitoring
• Session cookies for authentication
• Application error logs

3. How We Use Your Information

• Provide and maintain the Rentrax platform
• Process your subscription payments
• Send system notifications and alerts via WhatsApp
• Monitor and improve platform performance and security
• Respond to support inquiries
• Comply with legal obligations under Philippine law
• Detect and prevent fraudulent or unauthorized access

4. Data Processors and Third-Party Services

We use the following third-party services to operate Rentrax:

All third-party processors implement appropriate security measures. Cross-border data transfers are conducted in accordance with the NPC's guidelines on data sharing.

5. Cookies

Rentrax uses only essential cookies necessary to operate the platform:

We do not use advertising, analytics, or third-party tracking cookies.

6. Data Retention

• Account data: duration of subscription plus 90 days after termination
• Customer booking records: 3 years for legal and tax compliance
• Payment records: 5 years under Philippine tax regulations
• Error logs: 90 days
• IP address logs: 30 days

7. Your Rights Under the Data Privacy Act

As a data subject under RA 10173, you have the right to:

• Be informed — know how your data is being processed
• Access — request a copy of your personal data we hold
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion of your personal data
• Object — object to processing of your personal data
• Data portability — receive your data in a structured format
• Damages — be indemnified for damages due to inaccurate data
• File a complaint — lodge a complaint with the National Privacy Commission

To exercise your rights, contact us at hello@rentraxs.ph. We will respond within 15 business days.

8. Data Security

We implement the following security measures to protect your data:

• End-to-end encryption for data in transit (TLS/SSL)
• Encrypted password storage using industry-standard hashing
• Row-Level Security (RLS) ensuring strict data isolation between businesses
• Multi-factor authentication support
• Regular automated security monitoring via Sentry
• Access controls limiting data access to authorized personnel only

9. Children's Privacy

Rentrax is a business platform intended for adults. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has provided us with personal data, please contact us immediately at hello@rentraxs.ph.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of Rentrax after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related inquiries, data subject requests, or complaints:

• Email: hello@rentraxs.ph
• Address: 9500 Brgy. Apopong, General Santos City, Philippines
• National Privacy Commission: www.privacy.gov.ph